Refund policy

At Quiet Phoenix Rising, Inc., we strive to provide you with transformational tools, education, and ceremonial frameworks that support your emotional mastery and identity reclamation. Please review our refund policy below to understand the terms and conditions for refunds on our various products and services.

Frequently asked questions

Here are some frequently asked questions about our refund policy to help you better understand your options.

What types of products or services can I get a refund for?

Our refund policy varies depending on the type of product or service:

🔥 1. Digital Products (Non-Refundable): This includes Little Phoenix: The Origin of Quiet Flame (digital version), emotional clarity journals, ritual guides, identity reclamation worksheets, Phoenix symbolism tools, digital workbooks, ritual cards, seasonal ceremonies (PDFs), emotional literacy worksheets for kids, parent guides, and any downloadable file. Because these items are delivered instantly and cannot be returned, all digital products are final sale.

🌿 2. Live Workshops (Refundable With Conditions): Refunds are allowed up to 48 hours before the event. No refunds after the event has started or after access is granted. If Quiet Phoenix Rising, Inc. cancels the event, customers receive a full refund.

🌙 3. Coaching or 1:1 Sessions (Refundable Before the First Session Only): Refunds are available before the first session is delivered. No refunds after a session has been completed. Rescheduling is allowed with notice.

🔥 4. Courses or Memberships (Refundable Only If No Content Has Been Accessed): Refunds are available only if the customer has not accessed any content. No refunds once modules, videos, or downloads have been opened. If the program is canceled by Quiet Phoenix Rising, Inc., customers receive a refund.

🌟 5. Physical Products (If we ever offer them): Refunds are only for damaged or defective items. No refunds for “change of mind.” Replacements may be offered instead of refunds if preferred.

Are there specific situations where I definitely *would* or *wouldn't* get a refund?

Situations Where We Would Give a Refund:

  1. If Quiet Phoenix Rising, Inc. cancels a workshop or live event, customers receive a full refund automatically.
  2. If someone cancels a 1:1 session before the first session happens, a refund can be issued. Once the session is delivered, no refunds.
  3. If a course or membership was purchased but never accessed, a refund can be allowed only if the customer has not opened or accessed any content.
  4. If a physical product (if offered in the future) arrives damaged or defective, a refund or replacement will be provided.

Situations Where We Would NOT Give a Refund:

  1. Digital products that were delivered successfully are final sale.
  2. No refunds for workshops after they begin.
  3. Coaching sessions are non-refundable after the session has been delivered.
  4. Courses or memberships are non-refundable after content has been accessed.

If a product or service is eligible, how long do I have to request a refund?

Each offering has its own clear refund window:

  1. Digital Products: No refund window — all digital products are final sale.
  2. Workshops, Ceremonies, and Live Events: Refund window is up to 48 hours before the event begins.
  3. Coaching or 1:1 Sessions: Refund window is before the first session takes place.
  4. Courses or Memberships (Future Offerings): Refund window is only if no content has been accessed, and the refund is requested within 7 days of purchase.
  5. Physical Products (If offered later): Refund window is 7 days after delivery — only for damaged or defective items.

How should I request a refund?

To request a refund, please email us at info@quietphoenixrisinginc.com with your order number and the reason for your request.

Are there any specific items or services that are generally not eligible for a refund once purchased or used?

These offerings become final sale once they’ve been delivered, accessed, or used:

  1. Digital Products: Always final sale once delivered.
  2. Coaching Sessions That Have Already Happened: Completed sessions are not refundable.
  3. Workshops or Live Events After They Begin: If someone attends, joins the call, receives access, or participates in any part of the event, the sale becomes final.
  4. Courses or Memberships After Content Has Been Accessed: Once a module is opened, a video is watched, or a download is accessed, the refund window closes.
  5. Physical Products (If We Offer Them Later): These are not refundable unless the item arrives damaged or is defective.

You can use this on our website or shop: “Digital products, completed coaching sessions, workshops that have already begun, and course content that has been accessed are not eligible for refunds. Physical items may be refunded or replaced only if damaged or defective.”

Understanding our policy

We believe in clarity and fairness. This refund policy is designed to protect both you and Quiet Phoenix Rising, Inc., ensuring a transparent and trustworthy relationship as you embark on your journey of emotional mastery and identity reclamation. If you have any questions, please contact us at [[email]].